Australia Consultants:
Visit norwexbiz.com.au 

New Zealand Consultants:
Visit norwexbiz.nz

and click on Sign In > Consultant Login to take you to your own Norwex Consultant Office. Here you can enter your consultant ID and password. If you have forgotten your password, click on the "Forget Password?" link to receive an email to reset your password.

Make shopping easy for both you and your customers with Office Suite. Office Suite Subscribers receive fantastic business building tools including a Personal Customer website where you can shop for Norwex products. Join your Team on Office Suite and Norwex will create and send a monthly Customer Newsletter letting all your subscribed Contacts know the monthly specials.

Office Suite is an optional subscription, and all New Consultants can try Office Suite for free for their first 6 months. After the 6 months, the monthly fee is $10.95 for Australia and $11.40 a month for New Zealand.

There are many more advantages and exclusive features for being an Office Suite subscriber. To learn more about the Features and to subscribe, log into your Norwex Consultant Office and go to My Business > My Profile > Office Suite > Preferences.

Monthly specials and incentives can be found on The Resource under "Marketing Assets" tab https://theresourceau.norwex.com. 

The Resource is a great place to start, but we understand you may have questions. We suggest reaching out to your Upline Leader (the person who helped you join Norwex) to point you in the right direction. We also have a fantastic Field Engagement Team available to support you along your Norwex Journey. To connect with them, visit them here Help and Support (norwex.com)

Additionally, our amazing Consultant Care Center (CCC) offers support for your daily business needs.

Australia:
07 3204 9444
TOLL FREE: 1800 667 939

New Zealand:
0800 895 015

M-F 7:00 am - 5:00 pm AEST

Have a question or something you need assistance with? You can raise a Consultant Care Support Ticket in your Norwex Consultant Office. From the home page go to the top right-hand side of screen, click support ticket and click "add new question" And, you will receive, and you will receive a written response back from us.

Alternatively, you are able to give us a call and speak to our friendly Consultant Care team.

Australia:
07 3204 9444
TOLL FREE: 1800 667 939

New Zealand:
0800 895 015

M-F 7:00 am - 5:00 pm AEST

To update your profile details, opt into mobile alerts / Office Suite subscription or financial information go to your Norwex Consultant Office and navigate to My Business > My Profile

Sharing Norwex is easy with your Starter Kit! If you ordered the Starter Kit, everything you need to get started will be arriving in your kit! For the most up to date details, visit The Resource and browse to Business Tools to locate the latest Starter Kit flyer.

Your Starter Kit will be dispatched within 3 business days. Delivery times will vary dependant on your location .

You have a choice between 3 joining kits, how much you pay will depend on which one you choose:

• Ultimate Start Kit - earn for FREE* by submitting $2,500 Subtotal A sales in your first 90 days.
• Easy Start Kit - earn for FREE* by submitting $500 Subtotal A sales in your first 20 days, or
• Fast Start Kit - pay $69.95 in Australia or $79.50 in New Zealand.

All kits incur a $11.95 in Australia and $12.45 in New Zealand Shipping and Handling fee. 

*You will not be charged further for these kits if you exceed the minimum Subtotal A sales requirement. All sales must be submitted by midnight AEST on the 20th or 90th day as per the above. In the event that you do not meet this criteria you will be charged on your credit card which is listed on your Norwex Consultant Office. Easy Start Kit AU$130 or Ultimate Start Kit AU$260.

Earn the Norwex Healthy Bathroom Set after submitting $500 in Sub A Sales within just 20 days of becoming a Norwex Independent Consultant. 

View all details in the Pathway to More Flyer: 

https://trainingaunz.norwex.com/courses/downloads/2155813324/aunzpathwaytomore_flyer2023_ictd0lw-pdf

As a new Norwex Independent Consultant you have several more opportunities to earn rewards in your first 90 days by sharing Norwex products and building your Team. These include:

• Pathway to More
• Norwex Shopping Spree dollars for sales and Team Building to spend on Norwex products of your choice.
• Monthly Incentives and rewards 

View all details in the Pathway to More Flyer 

https://trainingaunz.norwex.com/courses/downloads/2155813324/aunzpathwaytomore_flyer2023_ictd0lw-pdf

Consultants earn 32% on Subtotal A Sales and product orders. You’re also able to qualify for bonuses, gifts and rewards. The possibilities are truly endless! 

Consultant balances are processed to direct deposit all positive balances of more than $10 into your bank account on the 10th and 22nd days of each month.*

*Sales accumulated from the 1st through 15th are processed on or around the 15th and paid on the 22nd of each month.
*Sales accumulated from the 16th through 1st are processed on or around the 1st and paid on the 10th of each month.

Make sure to set up your bank account information through the Consultant Office so that you receive your deposits!

The Safe Haven 5 Set includes our top 5 products to help someone start reducing the use of harmful chemicals in their home. These 5 products are also included in the Starter Kit! Watch Norwex Safe Haven 5 Demo Videos to learn more.

A Party Link can be given to help Customers place order directly through their Host's party. Find the link to share in your Norwex Consultant Office under the Open Parties section on your Dashboard. Find your Hosts party, click on the icon for Party Link.

The options are endless when it comes to events with Norwex. an event cou;ld be online, In-home, Text or even markets. You choose! We’ve got everything you need to get started with your Norwex, Your Way. Whatever your style, set up an event online or in-person; it’s totally up to you. Check out the various Party Styles on the Norwex Training Hub. 

Placing an order is a breeze!! Log into your Norwex Consultant Office and navigate to My Orders > Create a New Order. Know your products and want to place an order in a hurry? Go to Shop Now and choose a Customer or Personal Sales Order for a faster way to order.

When you are logged into your Norwex Consultant Office use the Open Parties Summary on your Dashboard to view and manage the basics of your party. For more information and options for your open parties go to My Orders > Party > Open Party Orders

Entering a party order may seem daunting, but remember it's really just 8 small steps
1. Confirming your Party and Host Information
2. Determining how the orders will be shipped - in bulk to the Host or Consultant or individually shipped to each guest
3. Entering your guest information - remember each guest will need a first name, last name and email address
4. Enter the products for each guest order
5. Add any future bookings from your Host so your Host can earn more Host Rewards
6. Check how close your Host is to the next reward and enter details for your Host order
7. Pay for each order individually, or pay the order in 1 payment. Great flexibility and you can even use any Credit Balance sitting in your Account Balance Statement
8. Review & Submit your Party!!

When your Customers are placing an order on your Customer Website, any Spend and Get offers will be displayed for your Customers in the dropdown Specials tab. It will tell them how close they are to qualifying for the special and can easily add them to their cart from this dropdown Specials tab.

When placing an order through your Norwex Consultant Office, Customer orders via My Orders menu will display the same dropdown Specials tab for your conveniance. For those who like the Shop Now quick order version, a banner with a brief description will appear in the when you start adding products to your order. When you have reached the Spend amount, simply click Add to add the special to your order.

It's important to check the following before submitting a party.

1. in the Review and Submit step, click on the Show Me How to Earn Even More! Link in the Host Plan Summary section. This will show you what your Host has earned and how close they are to the next level of Reward for each Star level. Great way to make sure your Host doesn't accidently miss out on any Rewards

2. Shipping details. On the Review and Submit page, check the shipping for each order is correct

3. All Payments received. Ensure all payments are processed. The minimum amount received by Norwex is the Amount Due Norwex amount. HANDY HINT - Pre-authorised card payments will expire after 5 days. To ensure your Customer and Host are not inconvenienced, we suggest leaving entering all card payments until the last step before submitting the order.

4. Once you are happy with all the details in the event, click on the "Submit" button. You can confirm that the has submitted by going to My Orders > Order History

Norwex Independent Consultants are not required to purchase or carry any amount of inventory of Norwex products. Norwex provides all Host/Referral Rewards at no cost to Consultants.

Great question! Refer to the Norwex Training Hub under Module 4 - What's your Style.

Started a party with a mystery Host and need to change the name of the party? Click on the Change Host button in the first Step "Review / Edit Party" when entering your Open Party Order

Check The Resource monthly for additional Host/Referral Reward incentives.

When you are logged into your Norwex Consultant Office use the Open Parties Summary on your Dashboard to view and manage the basics of your party. For more information and options for your open parties go to My Orders > Party > Open Party Orders

Paying for orders in a Party has great flexibility and you can even use any Credit Balance sitting in your Account Balance Statement. Talk to your Upline Leader for instructions on all the different options for payments in a Party Order

A guest order is an order within a party that the Consultant enters via their Norwex Consultant Office. The guest can choose to have their order shipped to the Host or directly to themselves. Orders are only shipped once the whole Party Order is submitted.

A Customer order is an order that’s placed by the Consultant in their Norwex Consultant Office. The benefit of placing a Customer Order via the NCO rather than on your Customer website, is the flexibility with payment of the order. Payment can be full retail, or at Consultant Price and you can use any available credit from your Account Balance Statement. Also, a benefit of having an Office Suite subscription is that you are able to attach these orders to a Host's party.

Web Orders are orders that are placed by the Customer on a Consultant’s Customer website. These are paid full retail price and the Consultant Discount is refunded back into the Consultant's bank account saved in their Account Profile. A benefit of having an Office Suite subscription is that a Customer can attach their order to a Host Party and for added peace of mind, if they forget to do this the Consultant is able to move the order to the Host's party within 72 hours of the order being submitted.

Once logged into your Norwex Consultant Office, click on My Orders > Order History. There will be a tracking number next to each order once it has been successfully completed by the Warehouse. Click on the tracking number to view the updated tracking information.

Once logged into your Norwex Consultant Office, click on My Orders > Order History. There will be a tracking number next to each order once it has been successfully completed by the Warehouse. Click on the tracking number to view the updated tracking information..

We ask that you allow the full 10 business days for the package to arrive. If the package has still not arrived, please contact our friendly Consultant Care team who will happily help you. 

Australia:
07 3204 9444
TOLL FREE: 1800 667 939

New Zealand:
0800 895 015

M-F 7:00 am - 5:00 pm AEST

• Engaged - When you submit $250 or more in Personal Subtotal A Sales* in a month. You are an Engaged Consultant for that month only.

  Active - When you maintain $250 or more in Personal Subtotal A Sales* in rolling three-month period. Subtotal A is the sum total over the three month period. Every month is a new three-month period.

  Inactive - When you maintain less than $250 Personal Subtotal A Sales* in a rolling three-month period. Subtotal A is the sum total over the three month period and each month rolls into a new three-month period. While you are in an Inactive status, you are still able to submit orders.

  Dormant - To keep your account open, you must maintain at least $250 in Personal Subtotal A Sales* in a rolling six-month period. If your account falls below this minimum, your account will go into a Dormant status. You will need to 'Reactivate' in order to be able to order and sell products again.

  *Please refer to your Success Builder Brochure for full explanation and description of terms in the Glossary.

  $250 Subtotal A is approximately $275 in Retail Sales in Australia and $287.50 in Retail Sales for New Zealand.